Dear Valued Customer,
Governor Charlie Baker announced a shutdown on Monday, March 23rd, which is now in effect, of all non-essential businesses in the state of Massachusetts. Insurance services are deemed to be an essential function; therefore, we will continue operations with our employees’ safety as our top priority.
Our goal is to maintain the high level of service that our policyholders and agents have come to expect. And although our operations have changed, please be assured, we’re here if you need us.
BILLING OPTIONS FOR CUSTOMERS IMPACTED BY COVID-19
We understand that many individuals and businesses directly impacted by the COVID-19 pandemic may be facing financial hardships. For those that are affected, we will make accommodations, including billing options that allow for partial payments, modified bill plans, and grace periods. We encourage these and all other billing inquiries, be directed to your independent agent, or the following email address: firstname.lastname@example.org .
- Bill Payments
- Online payments can be made by selecting “Customer Account” on our home page, www.andovercompanies.com
- Phone payments (only ACH Payments) can be made by contacting our Billing Department at 1-800-225-0770 during our regular business hours, Monday-Friday.
- If you need to report a claim, please contact your independent agent. If you can’t reach your agent, please call our Home Office for instructions at 1-800-225-0770.
But as we mentioned, our primary goal is to provide you a seamless service experience. And while we feel our preparations are thorough, we realize the situation is rapidly evolving, requiring us to remain agile in how we operate. Working closely with our agency partners, we are prepared to do whatever is necessary to respond to your needs. We continue to utilize common sense, practice healthy habits, and maintain flexibility to change course if necessary.
We sincerely hope that you and your families remain healthy and safe and appreciate your loyalty to your independent agent and The Andover Companies as we work together to getting back to business as usual.
President of The Andover Companies